Auralink Energy Privacy Policy

What is Personal Information

“Personal information” means any information or opinion about an identified individual or an individual who is reasonably identifiable.

This may include:

• Name and contact details
• Account and login information
• Payment and billing details
• Vehicle information (e.g. make, model, VIN)
• Usage and charging session data

How We Collect Personal Information

We collect personal information in a number of ways, including when you:

• Register or use our app or services
• Contact us (email, phone, website forms)
• Subscribe to updates or marketing
• Use our charging infrastructure
• Participate in promotions, surveys, or events

We may also collect information:

• From authorised third parties
• From publicly available sources
• Automatically through your use of our website or app

Information We Collect

Depending on your interaction with us, we may collect:

• Contact details (email, phone number, address)
• Account credentials (username, password)
• Payment information (including credit card details)
• EV and charging data (session time, energy usage, location)
• Device and technical data (IP address, browser type, device ID)
• Location data (where enabled)
• Customer support interactions
• CCTV or site access data (where applicable for safety/security)

Why We Collect and Use Your Information

We use your personal information to:

• Provide and operate our services
• Manage your account and transactions
• Process payments and billing
• Improve our products and services
• Provide customer support
• Ensure safety and prevent fraud
• Comply with legal obligations
• Conduct research and analytics
• Send service updates and important notifications

We may also use your information for marketing purposes where permitted by law.

You can opt out of marketing communications at any time.

Disclosure of Personal Information

We may disclose your personal information to:

• Our related companies and affiliates
• Service providers (e.g. IT, payment processing, support services)
• Charging station partners and infrastructure providers
• Professional advisers (legal, accounting, etc.)
• Marketing and analytics partners
• Government, regulators, or law enforcement (where required)

We only disclose information where necessary and take reasonable steps to ensure it is handled securely.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Understand user behaviour and preferences
• Improve website performance and user experience
• Deliver personalised content and advertising
• Monitor and analyse traffic

You can control cookie settings via your browser. Disabling cookies may impact functionality.

Google Analytics

We use Google Analytics and related advertising features, including:

• Remarketing
• Demographics and interest reporting
• Display network impression reporting

Google and third-party vendors may use cookies to show relevant ads based on your interactions with our website.

You can opt out by:

• Using the Google Analytics Opt-out Browser Add-on
• Adjusting your Google Ads settings
• Managing ad preferences on your device

Overseas Disclosure

While we primarily store personal information in Australia, some of our service providers and partners may be located overseas.

As a result, your personal information may be transferred, stored, or accessed outside Australia.

We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles and maintain appropriate data protection standards.

Data Storage and Security

We store personal information in secure systems and take reasonable measures to protect it from:

• Misuse
• Interference
• Loss
• Unauthorised access, modification, or disclosure

Access to personal information is limited to authorised personnel and service providers.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes

When no longer required, information is securely deleted or de-identified.

Access and Correction

You may request access to or correction of your personal information at any time.

We will respond within a reasonable timeframe and may charge a small administrative fee where permitted.

We may refuse access in certain circumstances permitted by law, but will provide reasons if this occurs.

Direct Marketing

We may send you marketing communications about our services, offers, or updates.

You can opt out at any time by:

• Clicking “unsubscribe”
• Replying STOP to SMS
• Contacting us directly

Your Rights

You have the right to:

• Access your personal information
• Request correction
• Opt out of marketing
• Make a complaint

Complaints

If you have concerns about how we handle your personal information, please contact us.

We will investigate and respond as quickly as possible.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Auralink Energy

Melbourne Office

• +61 0403 239 826/+86 180 9426 9068
• info@auralink-energy.com

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

Last update: 16 January 2026